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We will bring you topics on the business and clinical sides of healthcare on strategy, finance, patient satisfaction, innovation, leadership, communication, marketing, plus much more

You will learn new strategies, best practices, and ideas for you to think about and to utilize in your career and healthcare organization

Recent Episodes

Connecting with your Patient Population with Doug Pohl | E.71
May 24, 2023

Connecting with your Patient Population with Doug Pohl | E.71

Healthcare marketing has seen a shift from ‘’patient’’ to ‘’consumer’’ in recent years. Doug Pohl explains to Jim Cagliostro how a focus on heart and emotions can help to reconnect hospitals with their patients.

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Closing Healthcare’s Purpose Gap with Lauren Pasquale Bartlett| E.70
May 19, 2023

Closing Healthcare’s Purpose Gap with Lauren Pasquale Bartlett| E.70

Lauren Pasquale Bartlett is the first Chief Marketing Officer at Ingenovis Health, healthcare workforce solutions providers. Here, she shares how hospitals can benefit from a clear purpose, and how to achieve it.

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Why Nurses Need Mentorship with Jenny Finnell | E. 69
May 10, 2023

Why Nurses Need Mentorship with Jenny Finnell | E. 69

Growing numbers of nurses are struggling with the demands of their profession. Jenny Finnell explains the benefits of mentorship and the expanding mission of Nurses Teach Nurses to Jim Cagliostro.

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Exposing Healthcare Fraud with Jonathan Tycko | E. 68
May 3, 2023

Exposing Healthcare Fraud with Jonathan Tycko | E. 68

High levels of government funding means that the value of healthcare fraud runs into billions of dollars annually. Attorney Jonathan Tycko discusses his role in representing whistleblowers, with Jim Cagliostro.

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About the Hosts

Jim CagliostroProfile Photo

Jim Cagliostro

Clinical Performance Improvement Expert

Throughout his career, Jim has worked in critical care, perioperative services, and outpatient settings at nationally-recognized medical facilities across three states.

He has served as the Clinical Performance Improvement Consultant for VIE Healthcare Consulting since 2018.

Jim believes that hospitals do not have to sacrifice quality care for the sake of financial savings. In fact, through margin and process improvement, VIE's clients have been able to enhance patient care, achieve better outcomes, and improve the overall patient experience.

He is passionate about the patient experience, recognizing the need to keep patients at the center of everything a healthcare organization does.

Jim received his Bachelor's of Science in Nursing from Messiah University and his Master's in Health Education from Pennsylvania State University.

Lisa MillerProfile Photo

Lisa Miller

Founder/CEO of VIE Healthcare Consulting

Lisa Miller launched VIE Healthcare Consulting in 1999 to provide leading-edge financial and operational consulting for hospitals, healthcare institutions, and all providers of patient care.

She has become a recognized leader in healthcare operational performance improvement, and with her team has generated more than $720 million in financial improvements for VIE Healthcare’s clients.

Lisa is a trusted advisor to hospital leaders on operational strategies within margin improvement, process improvements, technology/ telehealth, the patient experience, and growth opportunities.

Her innovative projects include VIE Healthcare’s EXCITE! Program, a performance improvement workshop that captures employee ideas and translates them into profit improvement initiatives, and Patient Journey Mapping®, an effective qualitative approach for visualizing patient experience to achieve clinical, operating, and financial improvements.

Lisa has developed patented technology for healthcare financial improvement within purchased services; in addition to a technology that increases patient satisfaction through front line insights.

Lisa received a BS degree in Business Administration from Eastern University in Pennsylvania and a Masters in Healthcare Administration from Seton Hall University in New Jersey.

She is a member of the National Honor Society for Healthcare Administration – Upsilon Phi Delta. Her book The Entrepreneurial Hospital is being published by Taylor Francis.