The Patient Experience With Jim Cagliostro | Episode 37

In this episode, Lisa is joined by Jim Cagliostro of VIE Healthcare Consulting.  

In this episode:   

Jim’s background and nursing experience.  

Redefining the patient experience goes beyond making patients happy.  

Four reasons the patient experience has been overlooked by hospitals.  

Every single patient interaction either helps or harms the patient experience.  

Prioritizing the patient experience and creating a patient-centered culture.  

The ‘’triple whammy’’ of reimbursement, smarter healthcare consumers and high deductible health plans affecting patient choice.  

Communication is one of the most important pieces in the patient journey.  

The patient billing experience that lasted for eight months after discharge.  

The radio show is sponsored by VIE Healthcare Consulting;  

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